Frequently Asked Questions

Everything you need to know about SeneGence beauty and skincare.

What is LipSense and how does it differ from regular lipstick?

LipSense is our premier long-wear lip color that is waterproof, smudge-proof, and budge-proof. Unlike traditional lipsticks, it is a patented molecular bond that stays on for up to 18 hours when applied with our moisturizing gloss.

How long does shipping take for my order?

Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return and exchange policy?

We offer a 100% satisfaction guarantee. If you are not completely satisfied with a product, you can return it to your Independent Distributor for an exchange or refund within 90 days of purchase.

Are SeneGence products tested on animals?

No, SeneGence is proud to be a cruelty-free company. We do not test our finished products or ingredients on animals, and we are committed to ethical sourcing.

Can I use SeneGence skincare if I have sensitive skin?

Yes, our SenePlex+ Complex products are formulated to be gentle yet effective. However, we always recommend reviewing the ingredient list and performing a patch test if you have specific sensitivities.

How do I become an Independent Distributor?

You can join the SeneGence family by clicking 'Sell SeneGence' on our website. After signing up, you will gain access to wholesale pricing and the ability to earn commissions by sharing our products.